We want you to feel confident purchasing ShortlistsAI. Here's exactly how refunds work for both our one-time purchase and Pro subscription plans.
This is a single-use, instant-delivery digital product — you receive your optimized resume text immediately after purchase. Because the service is delivered instantly and the AI-generated output cannot be "returned," this purchase is non-refundable once the optimize has been generated.
Exception: if a technical error on our end prevented you from receiving your optimized resume (e.g. payment succeeded but the optimize failed and could not be retried), contact us within 7 days and we'll issue a full refund or re-run the optimize for you free of charge.
You can cancel your Pro subscription at any time from your dashboard's Account & Billing page. When you cancel:
If you were charged more than once for the same purchase, charged after a subscription was already cancelled, or believe there's a genuine billing error, contact us immediately — these are corrected in full, no exceptions.
All payments are processed by Paddle.com, our Merchant of Record. Approved refunds are issued back to your original payment method (card, PayPal, or UPI) and typically appear within 5–10 business days, depending on your bank or provider.
We don't offer refunds based on job search outcomes (interviews, callbacks, or offers), since these depend on many factors outside our control — including the employer, the role, and the market. Our ATS and ShortlistsAI scores are guidance tools, not guarantees of hiring outcomes.
We aim to respond to all billing inquiries within 2 business days.