Terms & Conditions

Welcome to Shortlist.ai. These Terms and Conditions ("Terms") govern your access to and use of our website at shortlist.ai and all related AI career tools and professional resume writing services provided by Shortlist.ai ("we," "our," or "us"). By accessing our website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

01 Acceptance of Terms

By browsing our website, submitting an order, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Shortlist.ai.

If you are purchasing services on behalf of an organization or another individual, you represent that you have the authority to bind that party to these Terms.

02 Description of Services

Shortlist.ai provides the following professional career tools and services:

• Professional Resume Writing: Custom, ATS-optimized resumes written by Certified Professional Resume Writers (CPRWs) tailored to your industry, experience level, and target roles.
• Cover Letter Writing: Compelling, personalized cover letters that complement your resume and strengthen your application.
• LinkedIn Profile Optimization: Comprehensive rewrites of your LinkedIn headline, summary, and experience sections to attract recruiter attention.
• Executive Resume Suite: Premium resume services for Director, VP, and C-suite professionals targeting senior leadership positions.
• ATS Resume Scanner: An AI tool that analyzes your resume against ATS criteria and provides prioritized improvement suggestions.
• AI Proposal Generator: An AI tool that generates personalized job proposals for Upwork, Fiverr, and direct client outreach.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

03 Eligibility

You must be at least 16 years of age to use our services. By using Shortlist.ai, you represent that you meet this requirement. Our services are available to clients worldwide, and you are responsible for ensuring your use complies with the laws of your jurisdiction.

04 Placing an Order

When you place an order with Shortlist.ai, you agree to:

• Provide accurate, complete, and up-to-date career information via our intake form so your writer can produce the highest quality document
• Respond to any clarification questions from your assigned writer within a reasonable timeframe to avoid delays
• Review your completed draft promptly and submit revision requests within the timeframe specified in your package
• Not misrepresent your qualifications, experience, or credentials in the information you provide to us

We reserve the right to decline or cancel orders that involve requests for fraudulent, misleading, or deceptive content.

05 Acceptable Use Policy

You agree to use our services only for lawful purposes. You must not:

• Request documents that contain false, fabricated, or misleading career information
• Use our AI tools in an automated or abusive manner (bots, scrapers, or bulk requests)
• Attempt to gain unauthorized access to our systems, databases, or writer portals
• Resell, sublicense, or commercially redistribute documents we create for you without our written permission
• Impersonate another person or submit a third party's career information without their explicit consent
• Upload content that contains viruses, malware, or any harmful code
• Engage in any behavior that disrupts or interferes with our services or other users

06 Intellectual Property

All content on our website — including text, graphics, design, logos, and software — is the property of Shortlist.ai and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.

Resume documents and career materials we create for you are delivered for your personal, professional use. Once full payment is received, you own the final documents. However, you may not resell or commercialize these documents or represent them as template products created by you.

Our brand name, logo, and trademarks may not be used without prior written consent from Shortlist.ai.

07 Client-Provided Content

When you submit career information to us (work history, achievements, education, skills, etc.), you grant Shortlist.ai a limited license to use that information solely for the purpose of writing your career documents.

You represent and warrant that:

• All information you provide is truthful and accurately represents your career history
• You own the rights to all content you submit and it does not violate any third-party rights
• Your content does not contain false or defamatory statements about any employer, colleague, or organization

We do not retain or use your career information beyond fulfilling your order and supporting revision requests.

08 Pricing & Payments

Our current service packages are:

All prices are listed in USD. Payment is due in full at the time of ordering. We reserve the right to update pricing at any time; changes will not affect orders already placed and paid.

09 Refund & Satisfaction Guarantee

We stand behind the quality of our work. Our satisfaction guarantee includes:

• Unlimited Revisions: We will revise your documents until you are completely satisfied with the content and presentation.
• Full Refund: If after all revisions you remain unsatisfied, you are entitled to a full refund — no questions asked.
• Error Refund: If you were charged in error (duplicate charge or technical issue), we will correct it immediately.

Refund requests must be submitted to hello@shortlist.ai within 30 days of your order. We do not offer refunds based on job search outcomes, as these depend on factors outside our control.

10 Turnaround Times & Delivery

Turnaround times begin after we receive your completed intake form:

• Essential: 3–5 business days for the first draft
• Professional: 3–5 business days standard; 72-hour rush available on request
• Executive: 48-hour priority delivery included as standard

Delivery times may be extended if we require additional information from you and you do not respond promptly. We are not responsible for delays caused by incomplete or inaccurate intake information.

11 Third-Party Services

Our website integrates with third-party services including Google Analytics and payment processors. Your use of any third-party service is governed by that provider's own terms and privacy policies. We are not responsible for the practices, content, or availability of any third-party services linked to or integrated with our platform.

12 Advertising

Our website may display advertisements served by Google AdSense and other advertising networks. These help us keep certain tools free for all users. By using our website, you acknowledge that:

• Advertisements may appear on various pages of our platform
• We do not endorse or control the content of third-party advertisements
• Clicking an advertisement may take you to a third-party site governed by its own terms
• Advertising cookies may be used to serve relevant ads based on your browsing behavior (see our Privacy Policy)

13 Disclaimer of Warranties

While we guarantee the quality of our writing and offer unlimited revisions, we cannot guarantee specific job search outcomes. Our services are provided on an "as is" basis with respect to career results. We make no warranties, express or implied, regarding:

• The number of interviews, callbacks, or job offers you will receive
• The uninterrupted or error-free operation of our website and AI tools
• The absolute accuracy of our ATS Scanner results, which are for guidance only

14 Limitation of Liability

To the maximum extent permitted by law, Shortlist.ai shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to:

• Career or employment outcomes resulting from documents we produce
• Loss of business opportunities or income
• Delays caused by failure to provide required intake information on time
• Third-party actions, including hiring decisions made by employers

Our total liability for any claim arising from these Terms shall not exceed the amount you paid us for the specific order in question.

15 Indemnification

You agree to indemnify and hold harmless Shortlist.ai and its writers, staff, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your provision of false or misleading career information.

16 Termination

We reserve the right to cancel your order or restrict access to our platform at any time if we reasonably believe you have violated these Terms. In cases of termination due to our error, a full refund will be issued. In cases of termination due to your violation of these Terms, no refund will be provided.

17 Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the appropriate courts in the jurisdiction where Shortlist.ai operates.

18 Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.

19 Contact Us

If you have any questions about these Terms and Conditions, please reach out: